01 / Built around your business
Where the opportunity sits
Prospective members need to understand facilities, training formats and joining expectations without body-transformation promises. The starting point is to identify where that decision becomes difficult, then agree which part of the journey deserves attention first.
02 / Built around your business
What the work can include
Local visibility, membership information, tour or trial booking and follow-up linked to attendance and joining progression. The scope is agreed around your current systems, operating capacity and priorities. Each deliverable should have an owner, the information needed to complete it and a clear review point.
01 / Find
Connect a specific need with the right service.
Organise pages and campaign destinations around the services the business actually provides. Explain the audience, coverage and problem before presenting the next action.
- Keep location, facilities and opening information consistent in local search.
- Confirm the service and area covered.
- Use accurate descriptions and current information.
- Keep the page consistent with the source of the visit.
The working decision
Connect a specific need with the right service.
Confirm the service and area covered.
02 / Assess
Help the visitor decide whether the service fits.
Show the scope, preparation and first conversation clearly. Use real examples or approved evidence where available, with the role of the business accurately explained.
- Show genuine facilities and explain membership and training options clearly.
- Explain practical requirements and limitations.
- Use a focused enquiry or booking route.
- Avoid collecting detailed sensitive records too early.
The working decision
Help the visitor decide whether the service fits.
Explain practical requirements and limitations.
03 / Follow through
Connect the enquiry with the person who can help.
Keep the service interest attached to the request and agree who responds. Record whether the conversation leads to a suitable next step so marketing can learn from outcomes.
- Agree consented reminders and useful member communications.
- Agree the receiving owner and response process.
- Separate requested, confirmed and completed work.
- Review why enquiries are declined or stalled.
The working decision
Connect the enquiry with the person who can help.
Agree the receiving owner and response process.
03 / Built around your business
Build around how your customers choose
1. Find a suitable gym
Keep location, facilities and opening information consistent in local search.
2. Explore the experience
Show genuine facilities and explain membership and training options clearly.
3. Arrange a visit
Offer a practical enquiry or tour request that the team can respond to.
4. Support attendance
Agree consented reminders and useful member communications.
04 / Built around your business
Measure the decisions that matter
Tours, suitable membership enquiries and joining progression. Start with a reliable baseline and keep early interactions separate from completed outcomes. Review the results against your capacity and the costs included in the plan, so the next decision is based on useful business information.
Should a trial enquiry count as a new member?
No. Track the enquiry, booked visit, attendance and membership decision separately. This shows where the joining journey needs attention.
Use one page for every service?
Group services where the buying questions are shared. Use separate destinations when requirements, audiences or the next action differ enough to need their own explanation.
Count every contact as a customer?
Keep requests, accepted opportunities and completed work distinct. The operational team’s feedback helps identify which enquiries marketing should attract more often.
Relevant enquiries
Requests that fit the service and audience described in “Find a suitable gym”.
Enquiry records with service, audience and coverage context.
Accepted next steps
Suitable requests progressing through “Arrange a visit”, using an agreed acceptance rule.
The receiving team’s qualification and confirmation records.
Completed outcomes
Confirmed work, attendance or another agreed operational outcome, reported separately from requests.
The business system that records what actually happened.
Follow-through
Progress against “Support attendance” over a stated period, with suitable contact permissions.
Relevant CRM, booking or customer records, with reporting gaps stated.
05 / Built around your business
How the engagement starts
Share your website, target market and the main point where growth is getting stuck. We review the existing journey and the information your team can provide, then recommend a defined starting scope. The proposal separates agency work, advertising spend and third-party costs. It also identifies your team’s responsibilities, access requirements and review points.
A useful page or journey
Facilities and membership comparison; trial-to-joining steps.
Information your team supplies
Current service or product facts, coverage and availability, plus the details needed to support “Explore the experience”.
Implementation & ownership
Agree who makes the changes and who handles the next step when a customer is ready to “arrange a visit”.
A defined review
Review tours, suitable membership enquiries and joining progression. Record the period, source and the next action the findings support.
Before we start
Questions about the work
Should a trial enquiry count as a new member?
No. Track the enquiry, booked visit, attendance and membership decision separately. This shows where the joining journey needs attention.
What determines cost and timing?
The target market, the amount of work, access to the right systems and the review process all affect the scope. We explain the deliverables and dependencies in the proposal.
